Privacy Policy

1. Information We Collect

We collect and process the following personal information:

• Contact Information: Name, email address, phone number, postal address
• Lesson Information: Driving licence details, lesson preferences, availability, booking history
• Payment Information: Payment method details (processed securely, not stored by us)
• Communication Records: Emails, messages, and phone call records for lesson coordination
• Driving Progress: Notes on your driving progress and lesson feedback

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide driving instruction services and manage lesson bookings
• To communicate with you about lessons, schedules, and driving progress
• To process payments for lessons
• To maintain records for insurance and DVSA compliance
• To respond to enquiries and provide customer support
• To send important service updates (we will not send marketing emails without consent)

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To provide driving instruction services you've requested
• Legal Obligation: To comply with DVSA regulations and insurance requirements
• Legitimate Interests: To improve our services and maintain business records
• Consent: For marketing communications (where applicable)

4. Data Retention

We retain your personal data only for as long as necessary:

• Active Students: For the duration of your lessons plus 12 months
• Financial Records: 6 years for tax and accounting purposes
• Insurance Records: 7 years as required by insurance providers
• Marketing Consent: Until you withdraw consent or 2 years of inactivity

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

• Secure password-protected systems
• Encrypted data transmission (SSL/TLS)
• Regular security updates and backups
• Limited access to personal data (need-to-know basis)

6. Data Sharing

We do not sell your personal data. We may share your information with:

• DVSA: As required for instructor licensing and compliance
• Insurance Providers: For coverage purposes
• Payment Processors: To process lesson payments securely
• Legal Authorities: If required by law

7. Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing at any time

8. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies without your explicit consent. For more information, see our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or through a prominent notice on our website.

11. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):